Support Policies

In addition to the KSMhost Terms and Conditions of Service, Hosted Applications Policy, and Privacy Policy, our Support Policy has a direct relationship to the service you can expect at KSMhost.

KSMhost is able to offer our extremely low prices by adhering to the support policy outlined below. This is an unmanaged service, which means that you are expected to be able to administer and troubleshoot all aspects of your account.

We always support:

Billing Questions
Root password resets
Reverse DNS assignment
The physical server that hosts your VPS - Power, Ping, Hardware, Uptime, and Performance
The VPS4biz Server Control Center
Configuration changes that must be set outside of your server, like hostname and resolver configuration
Access problems such as inability to login via SSH - we will troubleshoot until we are able to login

We cannot support:

Issues related to the performance or uptime of an individual VPS account or application.
Installing applications not available in the control panel or OS Initial installation.
Troubleshooting or configuring any software.
General help with Unix or server applications.
3rd-party control panel installation, configuration, or troubleshooting.

Domain registration

paypal

moneybookers

VPS Hosting

Support Policies

We always support:

We cannot support:

Domain registration